Senior Customer Advocacy Specialist - Complex Disputes Lead (Victoria)

Senior Customer Advocacy Specialist - Complex Disputes Lead (Victoria)

24 Sep
|
Jetstar Airways
|
Victoria

24 Sep

Jetstar Airways

Victoria

Job Description
Jetstar Airways Pty Ltd in Melbourne is seeking a Senior Customer Advocacy Specialist to lead high-stakes complaints and complex investigations, ensuring fair outcomes with empathy and professionalism.
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You will manage escalated cases, prepare documentation for tribunals, collaborate with legal teams, and drive improvements in customer service while representing Jetstar at external proceedings.

📌 Senior Customer Advocacy Specialist - Complex Disputes Lead (Victoria)
🏢 Jetstar Airways
📍 Victoria

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