Job Description
Experienced NDIS Support Workers – Complex Support Workplace
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Experienced NDIS Support Workers – Complex Support Environment
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At Pegasus Community Care, we are committed to supporting people to live meaningful lives through person-centred, therapeutic and trauma-informed practice. We recognise that every individual is unique and believe in creating environments where participants, families and employees can thrive.
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We are currently seeking experienced NDIS Support Workers to join a specialist support team providing 24/7 support within a complex support environment in the Parramatta region.
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This is an opportunity to work within a highly structured and rewarding service alongside experienced colleagues and leadership who are committed to delivering high-quality supports and positive outcomes.
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About the Role
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Provide intensive 2:1 support within a highly complex support environment
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Support a participant with significant behavioural, psychosocial and personal care support needs
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Active overnight shifts as part of a 24/7 support model
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Work alongside an experienced Shift Mentor and support team
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Implement Behaviour Support Plans, Risk Management Plans and therapeutic interventions
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Respond professionally to behaviours of concern using a calm and therapeutic approach
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Deliver personal care and support with activities of daily living
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Maintain accurate documentation, progress notes and incident reporting
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Adhere to strict infection control procedures and PPE requirements
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Maintain consistency, professionalism and resilience in a dynamic support environment
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About the Support Workplace
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This role involves supporting a participant with complex support needs in a highly specialised environment. Successful applicants must be comfortable:
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Working within a high-intensity support setting
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Managing behaviours of concern using therapeutic and person-centred approaches
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Providing personal care and support with activities of daily living
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Following strict infection control measures and PPE requirements
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Working collaboratively within a structured 2:1 support model
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Minimum Certificate III in Individual Support, Disability, Community Services or a related field
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Demonstrated experience supporting NDIS participants with complex needs
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Experience implementing Behaviour Support Plans and Positive Behaviour Support strategies
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Current NDIS Worker Screening Check
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Current Working with Children Check
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Current First Aid and CPR Certificate
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Current Driver Licence and reliable vehicle
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Ability to work active overnight shifts
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Excellent communication and documentation skills
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Experience within SIL, SDA, mental health, forensic or high-intensity support environments
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Experience supporting participants with behaviours of concern
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Strong understanding of trauma-informed and person-centred practice
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What We Offer
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Additional afternoon, night, weekend and public holiday penalty rates
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Ongoing rostered shifts and stability
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Supportive leadership and operational teams
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Ongoing training and professional development
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Opportunity to work within a specialised and rewarding support environment
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If you are an experienced Community service or NDIS Worker who is passionate about making a genuine difference in the lives of others, we would love to hear from you.
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Our Commitment
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We are committed to a diverse and inclusive workplace and welcome applications from people of all backgrounds. Diversity information, where provided, is not used as part of the selection process.

📌 Experienced Ndis Support Workers - Complex Support Environment (Sydney)
🏢 Pegasus Care
📍 Sydney