Job Description
Live-On-Site Duty Manager — Oceanfront Hotel, Cairns
Live-In office Duty Manager — Oceanfront Hotel, Cairns
Are you a hands-on hospitality leader looking for your next challenge — with the accommodation sorted too?
Oceanfront Hotel is seeking an experienced Live-On-Site Duty Manager to join our team on the stunning Cairns Esplanade.
This is a fantastic prospect for someone who thrives in a fast-paced environment and wants genuine work-life balance with accommodation included as part of the package.
About the Role
As Duty Manager, you'll oversee daily hotel operations, lead and support the front office and guest services team, and be a visible, hands-on presence ensuring every guest has an exceptional stay.
Living in office, you'll be closely connected to the property and well placed to respond quickly and effectively whenever needed.
Key Responsibilities
Oversee day-to-day hotel operations across shifts
Lead, coach and support front office and guest service staff
Handle guest inquiries,
feedback and escalations with professionalism
Monitor and maintain service standards, presentation and compliance
Support rostering, stock control and reporting
Respond to in office incidents and operational needs outside standard hours
Work closely with the Head of Operations to drive performance and guest satisfaction
What We Offer
Monthly KPI incentives — rewarding performance and results
The opportunity to grow with a hotel group that's expanding across Australia and the Pacific
A genuine live-on-site lifestyle in one of Australia's most desirable locations
About You
Previous experience in a similar hotel leadership role
Solid leadership and guest service skills
Flexible and available to be on-site, including responding after hours when required
A proactive, solutions-focused approach
RMS experience highly regarded
Full working rights in Australia