Job Description
IT Service Delivery and Security Manager
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It matters to the thousands of families going through cancer.
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They are why we show up each day. The families we know and the ones we don't.
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The families that need the support of a McGrath Cancer Care Nurse.
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Showing up at the McGrath Foundation means showing up with your head and your heart.
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It means bringing all your knowledge, your expertise, and your experiences.
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And matching it with all your care, your courage and the commitment to support others.
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We are the McGrath Foundation. Care to join us?
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Why the McGrath Foundation is a great place to work:
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We have a clear purpose: What we do and why we do it matters.
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We have a robust brand: We are a trusted and well-known brand across Australia.
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We support flexibility: We embrace hybrid working and where possible, offer flexibility in core hours, including part-time options.
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We offer attractive salary packaging benefits: Not-for-Profit salary packaging is offered to reduce your taxable income and keep more of your pay in your pocket.
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We care about your overall wellbeing: We offer a range of generous leave options and free access to Sonder, an innovative total wellbeing platform.
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We have fun, together: The annual Pink Test and is our major fundraising event and it's part of our DNA. We come together and work as a team to make it happen. We have fun and celebrate our success, because success means we can help deliver care to more people experiencing cancer.
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We are looking for an IT Service Delivery and Security Manager to help provide technology, systems and security foundations that support our people and purpose. This is a practical, hands-on role where you will be close to the day-to-day work - solving problems, supporting users, improving processes and keeping our IT environment running smoothly and securely.
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About the role:
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Reporting to the Head of IT Operations and Enterprise Applications, you will be responsible for the day-to-day delivery of IT operations and cyber security across the Foundation. You will be actively involved in service delivery, IT procurement, end-user computing, telephony, vendor management and related outsourced services, while supporting practical improvements to the way we work.
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This role leads a small team, but it is very much a hands-on position. It would suit someone who enjoys rolling up their sleeves, being an escalation point, working directly with stakeholders and balancing team guidance with practical delivery.
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What your key focus areas will be:
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Manage and improve IT service management processes aligned to ITIL best practice.
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Lead end-user computing, hardware and software provisioning, and asset lifecycle management.
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Embed practical processes that improve efficiency, consistency and service quality across IT operations.
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Develop and maintain an Information Security Management System and support audit and compliance activities.
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Contribute to the IT Operations roadmap by identifying practical opportunities to improve service delivery, reliability and security.
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Provide guidance and act as an escalation point for IT operations across the Foundation.
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Produce clear and consistent management reporting across IT operations and security initiatives.
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What you'll bring:
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At least 5 years in IT management roles with strong hands-on capability across service delivery, cyber security, end-user support and day-to-day IT operations.
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A practical background in implementing an ISMS at an operational level, using frameworks such as ISO *****, NIST and the ASD Essential Eight.
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Confidence working across the Microsoft 365 stack, including SharePoint, Teams, Defender, Intune, Purview and Copilot.
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Hands-on knowledge of ITIL-aligned processes such as Incident, Problem, Change and Service Request Management, ideally within Jira.
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Familiarity with overseeing AWS infrastructure, including domain lifecycle management.
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Capability in managing IT budgets, procurement processes and vendor relationships.
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A practical, collaborative leadership style, with the ability to support a small team while staying close to the work and building trusted relationships across the organisation.
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📌 It Service Delivery And Security Manager (New South Wales)
🏢 McGrath Foundation
📍 New South Wales