Job Description
You will be the welcoming face of our practice and an significant link between our patients, clinicians and support team.
n
Key responsibilities
n
n
Welcoming patients and creating a warm, professional experience
n
Managing telephone, email and online enquiries
n
Coordinating appointments, recalls and confirmations
n
Maintaining an efficient and productive appointment book
n
Proactively managing cancellations and filling short-notice gaps
n
Processing payments, HICAPS claims and patient accounts
n
Explaining fees and coordinating payment arrangements
n
Presenting treatment plans and following up unscheduled treatment
n
Managing recalls and inactive-patient follow-ups
n
Completing daily reconciliation and basic practice reporting
n
n
About you
n
n
Communicate warmly, confidently and professionally
n




Understand how to manage a dental appointment book effectively
n
Are comfortable discussing treatment fees and collecting payments
n
Can follow up treatment plans professionally without being pushy
n
Take ownership and work confidently without constant supervision
n
Are organised, reliable and attentive to detail
n
Remain calm and solutions-focused during busy periods
n
Work positively with dentists, dental assistants and patients
n
Have a genuine interest in helping the practice improve and grow
n
n
About us
n
Newport Dental Centre is a modern two-chair dental practice committed to providing high-quality clinical care and an exceptional patient experience.

📌 Senior Dental Receptionist / Practice Coordinator (New South Wales)
🏢 NEWPORT DENTAL CENTRE
📍 New South Wales