Job Description
Student Support and Administration Officer
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National Academy of Professional Studies – Sydney CBD NSW
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The National Academy of Professional Studies (NAPS) is a higher education provider in Australia dedicated to preparing students for professional success in today's global environment. With campuses in Sydney and Melbourne, NAPS offers a range of undergraduate and postgraduate programs in Business, Information Technology, Early Childhood Education and Social Work.
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At NAPS, we are committed to delivering an exceptional student experience through quality education, personalised support and a collaborative learning environment. We pride ourselves on helping students achieve their academic and professional goals while maintaining the highest standards of service and compliance.
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Position Summary
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We are seeking a proactive, organised and student-focused Student Support and Administration Officer to join our Sydney campus, conveniently located next to Central Station.
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As the first point of contact for students, lecturers and visitors, you will play a vital role in creating a welcoming, professional and supportive campus experience. This is a diverse and rewarding role that combines frontline student support with academic and administrative responsibilities across the student lifecycle.
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The successful candidate will have a strong commitment to student service, excellent attention to detail and the ability to manage competing priorities while supporting student success in a agile higher education environment.
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Key Responsibilities
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Serve as the first point of contact for students, lecturers and visitors, providing professional, accurate and timely assistance in person, by telephone and via email.
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Manage enquiries, service requests and support tickets, ensuring issues are resolved efficiently and escalated appropriately when required.
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Liaise with students,



academic staff and offshore support teams to ensure enquiries and requests are actioned within required timeframes.
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Support a range of student administration activities, including enrolments, registrations, orientations, timetable and tutorial group management, LMS access, leave and deferment requests, special consideration applications, transcripts and graduation documentation.
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Maintain accurate student records, files and documentation in accordance with organisational, regulatory and compliance requirements.
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Assist students and staff with system access and account-related enquiries, liaising with IT support teams as required.
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Manage reception and office resources, ensuring facilities, equipment and supplies are maintained to support campus operations.
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Participate in First Aid and Fire Warden responsibilities where required.
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To be successful in this role, you will demonstrate:
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At least one year of experience in a higher education or student administration environment.
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Excellent written, verbal and interpersonal communication skills, with the ability to build positive relationships with students, staff and external stakeholders.
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Knowledge of Education Services for Overseas Students Act **** (ESOS Act)and National Code of Practice
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Demonstrated commitment to providing exceptional customer service and supporting students in a professional, responsive and student-centred manner.
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Proven ability to work collaboratively with multiple stakeholders and contribute positively to team outcomes.
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Experience using student management systems and learning management systems, with experience using Meshed highly regarded.
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Exceptional attention to detail and a commitment to producing accurate, high-quality work.
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Ability to maintain professionalism, accuracy and service standards in a fast-paced, high-volume environment.
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Proficiency in Microsoft Office applications and the ability to quickly learn and effectively use student management and learning management systems.
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Willingness to undertake First Aid and Fire Warden training.

📌 Student Support And Administration Officer (New South Wales)
🏢 National Academy of Professional Studies
📍 New South Wales