The role will oversee critical programs including trade waste, backflow prevention, recycled water agreement management, pollution investigations and customer compliance activities while ensuring exceptional service outcomes.

Key Responsibilities
As Business Customer Operations Leader, you will lead a multidisciplinary team of field based and office-based staff responsible for managing Sydney Water's complex, high-value business customer relationships across the Western Region.
This role combines people leadership, stakeholder engagement and operational management.
Working closely with customers, councils, regulators and internal teams and stakeholders, you will help protect Sydney Water's networks, support revenue recovery prospects and deliver strategic business initiatives.




Lead and develop a team responsible for business customer relationships and compliance programs.

What you need
You will be an experienced leader with solid stakeholder management skills and a customer-focused mindset, ideally with Tertiary qualifications in Science, Engineering, Business or a related discipline.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role.
Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.
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📌 Business Customer Operations Leader Tullamore
🏢 Sydney Water
📍 Tullamore