Job Description
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Department:
DJ City Support / AVE Support
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Primary Objective:
Deliver efficient, high-accuracy processing of returned merchandise to preserve inventory integrity and sustain customer satisfaction.
Core Responsibilities n
Receiving & Intake Processing:
Execute intake of incoming Returns, matching the return against corresponding open support tickets to facilitate credits, refunds, or repair workflows.
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Product Inspection & Quality Assessment:
Perform evaluations of returned goods for condition, wear, and potential missing parts, determining appropriate return processing (Brand New or Open Box)
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Inventory Management:
Maintain real-time stock integrity by executing system processes within Odoo and documenting notes.
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Financial Processing:
Issue accurate customer credit notes and refunds while enforcing restocking fees for incomplete returns.
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Logistics & Routing:
Direct inventory to appropriate zones, including standard restocking, vendor returns (RMA), or internal technical repair.
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Interdepartmental Reporting:
Escalating Re-occurring product defects, quality issues, and transit damage trends to supervisors.
Candidate Qualifications & Operational Requirements n
Professional Experience:
Prior background in logistics, warehouse operations, or retail inventory control.
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Technical Proficiency:
Basic computer literacy, familiarity with word, Excel and ERP exposure (Odoo preferred).
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Physical Capabilities:
Stamina for extended active shifts, including the routine handling and lifting.
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Key Competencies:
Exceptional attention to detail, strong numerical accuracy, and efficient spatial organization skills.
Position Overview n
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Title:
Customer Returns Coordinator
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Department:
DJ City Support / AVE Support
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Primary Objective:
Deliver efficient,



high-accuracy processing of returned merchandise to preserve inventory integrity and sustain customer satisfaction.
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Core Responsibilities n
n
n
Receiving & Intake Processing:
Execute intake of incoming Returns, matching the return against corresponding open support tickets to facilitate credits, refunds, or repair workflows.
n
n
Product Inspection & Quality Assessment:
Perform evaluations of returned goods for condition, wear, and potential missing parts, determining appropriate return processing (Brand New or Open Box)
n
n
Inventory Management:
Maintain real-time stock integrity by executing system processes within Odoo and documenting notes.
n
n
Financial Processing:
Issue accurate customer credit notes and refunds while enforcing restocking fees for incomplete returns.
n
n
Logistics & Routing:
Direct inventory to appropriate zones, including standard restocking, vendor returns (RMA), or internal technical repair.
n
n
Interdepartmental Reporting:
Escalating Re-occurring product defects, quality issues, and transit damage trends to supervisors.
n
Candidate Qualifications & Operational Requirements n
n
n
Qualified Experience:
Prior background in logistics, warehouse operations, or retail inventory control.
n
n
Technical Proficiency:
Basic computer literacy, familiarity with word, Excel and ERP exposure (Odoo preferred).
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n
Physical Capabilities:
Stamina for extended active shifts, including the routine handling and lifting.
n
n
Key Competencies:
Exceptional attention to detail, strong numerical accuracy, and efficient spatial organization skills.
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What We Offer
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Competitive salary package.
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Career growth opportunities within a rapidly expanding national business.
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Ongoing product and industry training.
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Supportive team environment.
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Staff discounts on industry leading DJ, audio, AV and lighting equipment.
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The opportunity to work in an exciting and creative industry.
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#J-*****-Ljbffr

📌 Customer Returns Coordinator (Melbourne)
🏢 DJ City
📍 Melbourne