Job Description
We are currently seeking a Level 1/2 IT Support Officer to join a leading independent school in Sydney.
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This is a fantastic opportunity for a hands‐on IT Support professional who enjoys working directly with users and providing a high level of customer service. You will be supporting students, teaching staff and administrative teams across a busy school environment.
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The position is initially offered on a 6-month contract, with a strong possibility of transitioning into a permanent role.
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About the Role
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You will provide Level 1/2 technical support across the school, troubleshooting hardware, software, user access and device‐related issues.
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A key focus of the role will be supporting the school's iPad rollout and device management, making previous experience with Jamf highly desirable.
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Key Responsibilities
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Provide Level 1/2 IT support to students, teachers and administrative staff
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Deliver professional and friendly face‐to‐face technical support
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Troubleshoot hardware, software and user access issues
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Manage and resolve IT helpdesk tickets
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Support the rollout, configuration and deployment of iPads
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Manage Apple devices using Jamf
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Manage Windows devices through Microsoft Intune
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Perform password and MFA resets and general user administration
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Manage accounts and groups through Active Directory and Entra ID
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Reimage and configure Windows laptops for redeployment
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Assist with maintaining device compliance across the school
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Provide excellent customer service and ensure a positive experience for end users
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About You
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Previous Level 1/2 IT Support or Helpdesk experience
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Strong troubleshooting and problem‐solving skills
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Excellent customer service and communication skills
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Experience providing face‐to‐face IT support
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Experience supporting Apple devices / iPads
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Previous Jamf experience is highly
desirableExperience
with Microsoft Intune would be advantageous
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Knowledge of Active Directory and/or Entra ID
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A proactive and hands‐on approach to IT support
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The ability to work 5 days per week on‐site
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What's on Offer?
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$600+ super per day
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Initial 6-month contract
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Strong potential for the role to transition to permanent
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Hands‐on exposure to Jamf, Intune, Apple and Microsoft technologies
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Opportunity to work in an established education setting
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A varied role combining technical support, device deployment and customer service
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