Job Description
Description
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In a nutshell, we're all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.
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It's a different way of doing things, sure. But it works. We're one of the world's favourite wine clubs, shipping millions of cases a year to curious wine lovers. And with an ambitious road ahead, we've got no plans on plugging the cork on growth.
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Our global team (with offices in the UK and US, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.
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You are responsible for:
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Adding value to our customers' experiences with us by having personalised conversations to understand their wine-buying preferences and placing bespoke orders tailored to match these
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Helping to build customer trust in Naked Wines by delivering exemplary levels of customer service at all times, strengthening relationships with our customers and increasing advocacy
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Managing your time effectively to make outbound telephone calls, achieving work rate and sales targets
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Acting as the eyes and ears of the business, helping to spot and communicate trends and anticipating issues and improvements
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Processing customer orders
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Taking responsibility to improve your product knowledge and advising customers on purchases
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Delivering exemplary levels of customer service at all times
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Supporting the Customer Happiness Team with inbound customer contacts by exception as and when required
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Requirements
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You are:
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Confident, calm and resilient, with the determination and ambition to hit your targets, day in, day out
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An outstanding problem solver and listener
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Hard-working and capable of hitting clearly-defined qualitative and qualitative performance targets
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Highly adaptable to frequently changing circumstances and shifting goals
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Perks
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● Competitive Salary dependent on experience, plus a commission package in addition to base wage
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● Annual discretionary bonus up to 10%
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● Monthly Wine Allowance

📌 Wine Advisor (New South Wales)
🏢 Naked Wines
📍 New South Wales