Job Description
Auto & General is seeking a Telephony Real-Time Analyst to support the Recoveries and Settlements claims operations by delivering real-time insights into call centre performance and identifying opportunities for improvement.
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You will monitor call volumes and key metrics, escalate deviations, develop dashboards, collaborate with leadership, and help train teams while ensuring data integrity and transparent stakeholder reporting.
📌 Real-Time Telephony Analyst - Settlements & Insights (Queensland)
🏢 Auto & General
📍 Queensland
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