Job Description
Location: Moss vale, NSW
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Job Type: Full-time, Permanent
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Domino's is one of Australia's leading pizza brands, committed to providing quality food and excellent customer service. Our stores operate in a fast-paced, team-oriented environment where strong leadership and efficient day-to-day operations are essential.
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We are currently seeking an experienced and motivated Retail Manager to join our Moss Vale store. This is an exciting prospect for a dedicated individual who enjoys leading a team, delivering excellent customer service, and ensuring the smooth and efficient operation of the store.
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The Retail Manager will be responsible for overseeing the day-to-day operations of the Domino's Moss Vale store, ensuring efficient business performance, high customer service standards and effective team management. Key responsibilities include:
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Overseeing the daily operation of the store, including sales, customer service, staffing, inventory and delivery operations.
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Monitoring store performance against sales, service and operational targets and implementing strategies to improve overall business performance.
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Determining appropriate stock levels based on sales trends, customer demand and anticipated trading requirements.
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Managing stock ordering, receiving, storage and stock control processes while minimising wastage and unnecessary costs.
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Monitoring sales, expenses, labour costs and other operating costs to support the store's financial performance.
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Assisting with the preparation and management of store budgets, sales forecasts and operational targets.
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Implementing company marketing and promotional initiatives and supporting local activities designed to increase sales and customer engagement.
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Monitoring customer service standards and responding to customer enquiries, feedback and complaints in a timely and professional manner.
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Ensuring the store is adequately staffed by preparing rosters based on trading patterns, customer demand and operational requirements.
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Recruiting, training, supervising and managing team members to ensure they meet required service and operational standards.
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Allocating tasks and supervising staff during shifts to ensure efficient workflow and smooth store operations.
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Monitoring staff performance, providing ongoing guidance and identifying training and development requirements.
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Maintaining accurate records relating to sales, stock, staffing, expenses and other store operations.
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Ensuring the store operates in accordance with company policies, procedures and operational standards.
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Ensuring compliance with workplace health and safety, food safety, employment and other relevant legislative requirements.
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Monitoring the condition, cleanliness, presentation and general organisation of the store and ensuring operational standards are maintained.
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Coordinating day-to-day delivery operations to support timely order fulfilment and a positive customer experience.
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Identifying operational issues and implementing practical solutions to improve efficiency, service delivery and store performance.
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Liaising with suppliers,



team members and relevant stakeholders to support the smooth and efficient operation of the store.
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Qualifications and Skills
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Minimum 1 year of relevant experience in retail management, store management, hospitality management or a similar operational role.
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Diploma or higher qualification in Business, Business Management, Retail Management, Hospitality Management or a related field.
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Demonstrated experience in managing day-to-day retail or hospitality operations.
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Strong leadership and people-management skills, with the ability to supervise, train and motivate a diverse team.
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Strong organisational and time-management skills, with the ability to manage multiple operational priorities in a fast-paced environment.
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Experience in managing staff rosters, stock levels, sales performance and operating costs.
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Strong customer service skills and the ability to effectively handle customer enquiries and complaints.
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Positive understanding of inventory management, purchasing, budgeting and basic financial administration.
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Strong communication and interpersonal skills, with the ability to work effectively with team members, customers and suppliers.
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Ability to analyse sales and operational information and implement practical measures to improve store performance.
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Sound understanding of workplace health and safety, food safety and relevant workplace requirements.
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Proficiency in using point-of-sale systems, inventory systems and standard business software.
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Ability to work flexible hours, including evenings, weekends and public holidays, in line with the operational requirements of the store.
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📌 Retail Manager (New South Wales)
🏢 Domino'S Pizza
📍 New South Wales