Job Description
Are you an organised, customer‐focused administrator who thrives in a fast‐paced environment? Join a supportive, high‐performing team where your communication skills, attention to detail, and proactive approach will make a real impact on the customer experience.
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We are seeking a Claims Officer to manage insurance building claims from start to finish, ensuring exceptional service to our clients, insurers, subcontractors, and internal teams.
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About the Role
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In this role, you will be the first point of contact for insured customers, providing updates, coordinating schedules, and ensuring a smooth claims process. You'll work closely with estimators, supervisors, and insurers while managing a variety of administrative tasks that keep projects moving efficiently.
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This is a customer‐centric position where no two days are the same, perfect for someone who enjoys variety, problem‐solving, and delivering high‐quality service.
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Key Responsibilities
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Provide prompt, professional customer service via phone and email
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Manage inboxes, allocate enquiries, and coordinate workflow
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Log recent claims and schedule customer appointments.
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Process approvals, contracts, payments, and documentation
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Keep customers updated throughout their claim
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Allocate jobs to supervisors and track progress
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Maintain and update internal and insurer systems
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Support admin tasks including invoicing, data entry, and filing
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Ensure compliance, assist with audits, and maintain accurate reporting
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Manage claims end-to-end with a customer-first approach
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Build strong relationships with clients, subcontractors, and teams
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Meet KPIs and contribute to a positive, safety-focused culture
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Skills & Experience
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Experience in insurance building or a similar claims‐based role (highly desirable)
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Strong administration background with excellent computer skills
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Confident using Microsoft Office and multiple internal systems
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Fast and accurate typing skills
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Exceptional verbal and written communication
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High attention to detail and strong organisational skills
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Proactive, team‐oriented, and KPI‐drive
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Positive attitude and willingness to support others
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What Ambrose Construct Group offers
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Exciting career growth opportunities within the role and Ambrose Construct Group
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A supportive, safe, and passionate team culture
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A supportive and encouraging workplace culture with a passionate team
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Access to our Employee Assistance Program
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$**** referral reward for successful candidate referrals
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Comprehensive induction and ongoing professional development
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Modern office facilities and resources
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Staff engagement initiatives, including fortnightly morning tea and monthly BBQs
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Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment.
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Please note: Only shortlisted applicants will be contacted.

📌 Claims Services Officer (Queensland)
🏢 Ambrose Construct Group
📍 Queensland