Job Description
E-Commerce Customer Service and Order Support | 4x4 Accessories | Morayfield
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Join Our Growing Team at OCAM 4x4 Accessories – Morayfield QLD ****. Brand-current warehouse!
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OCAM 4x4 Accessories is one of Australia's leading suppliers of premium 4x4 parts and accessories — from bull bars and roof racks to recovery gear and camping equipment. As we continue to expand nationwide, we're looking for a motivated and customer-focused individual to join our Morayfield branch and be part of our success story. This role is mainly focused on digital customer service.
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This is a high-volume role. On a normal day, you'll be managing inbound calls, an email queue, and live chat at the same time, while processing orders and chasing quotes. It's roughly 80% digital, 20% showroom and warehouse support.
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You'll be expected to solve problems without being told how. We're a small team, and there isn't someone standing behind you. If you prefer a structured role with one task at a time, this isn't it.
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What you'll do
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Handle inbound phone, email and live chat enquiries across our online store
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Prepare quotes and follow them up
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Process, track and troubleshoot customer orders end to end
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Resolve fitment, delivery and warranty questions using product knowledge you'll build in your first month




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Keep customer records and order notes accurate
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Cover the showroom and support dispatch when the team needs it
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Targets
n We measure performance, and we're upfront about it. In this role you'll be working to:
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First response time
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Quote to sales conversion
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Customer satisfaction score
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Inbound call KPI (min 30 inbound daily)
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Customer Resolution tickets KPI (min 35 daily)
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What we're looking for
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1+ years in customer service, contact centre, e-commerce support or parts interpreting
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Fast, accurate typing. Minimum 55 WPM at 97% accuracy
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Confident across multiple systems at once: CRM, email, order platform, spreadsheets, Microsoft Office
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Able to work an issue to resolution without escalating it by default
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Clear written English. You'll be writing to customers all day
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4x4, automotive or trade knowledge is a strong advantage but we will train the right person
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What you'll get
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Full-time, permanent role, half-day Saturday rotation (twice a month) 8:30am - 12:30pm
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Australian-owned business
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Staff pricing on 4x4 and camping gear
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Genuine progression as we expand
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Regular team lunches and social events

📌 E-Commerce Customer Service And Order Support | 4Accessories | Morayfield (Queensland)
🏢 OCAM 4X4 Accessories
📍 Queensland