Job Description
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Proactively source and coordinate KU Casual Employees to fill vacant shifts across KU services
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Support onboarding, induction and ongoing engagement of KU Casual Employees
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Build and maintain positive relationships with casual employees and service teams
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Provide guidance, training and support on the KUCAS booking system and associated staffing processes
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Assist with staffing enquiries and workforce coordination requirements
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Monitor and resolve booking and system issues
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Maintain accurate records and prepare workforce reports
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Contribute to continuous improvement initiatives and workforce projects
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Requirements n
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Excellent written and verbal communication skills
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Strong customer service and relationship-building skills
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Ability to manage multiple tasks and competing priorities
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Strong organisational skills and attention to detail
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Confidence using Microsoft Outlook, Teams and Excel
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Sound problem-solving skills and ability to use initiative
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Positive, team-focused approach and willingness to learn
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Flexibility to work both 6:30am–12:30pm and 11:30am–5:30pm shift patterns
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Experience working in a busy customer service, call centre,



recruitment or staffing workplace highly regarded
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Experience in workforce planning, rostering, recruitment or the early childhood sector highly regarded
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Core Competencies n
Demonstrates strong communication and relationship-building skills while effectively managing workforce coordination and staffing processes. Proficient in using Microsoft Outlook, Teams, and Excel to support onboarding and maintain accurate records.
Highest-signal resume keywords n
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Workforce Planning
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Rostering
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Customer Service
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Recruitment
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Problem-Solving
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ATS Optimization Keywords Hard Skills n
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Workforce Coordination
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Staffing Processes
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Booking System Management
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Record Maintenance
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Report Preparation
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Soft Skills n
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Written Communication
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Verbal Communication
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Relationship Building
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Organisational Skills
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Attention to Detail
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Industry Keywords n
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Casual Employees
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Customer Service
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Call Centre
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Recruitment
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Early Childhood Sector
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Tools & Technologies n
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Microsoft Outlook
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Microsoft Teams
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Microsoft Excel
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📌 Employee Support & Staffing Coordinator (New South Wales)
🏢 Jobtailor
📍 New South Wales