Job Description
Love the outdoors? Turn your passion into your career. We are looking to recruit a Product Support Specialist for our client, an innovative consumer electronics organisation developing products that combine technology, performance and the outdoor lifestyle.
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Are you someone who enjoys hiking, camping, trail running, travelling or exploring the outdoors? Do you have a genuine interest in technology and enjoy helping people get the most from their products?
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This could be the perfect opportunity to combine your passion for the outdoors with your customer service and technical support skills.
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About the Role
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This role is focused on providing after-sales product support to customers who have already purchased and use the company's products.
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You'll be helping customers get the most from their products, whether that's answering questions, assisting with setup, troubleshooting an issue or explaining features and functionality.
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Your responsibilities will include:
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Providing friendly and knowledgeable after-sales product support
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Responding to customer enquiries via phone, email and other support channels
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Assisting customers with product setup, functionality and troubleshooting
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Guiding customers through features, settings and technical solutions
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Investigating product issues and identifying practical solutions
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Managing warranty and product-related enquiries where required
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Escalating more complex technical issues to the appropriate teams
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Following up with customers to ensure their issues are resolved
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Developing a strong understanding of the product range and keeping up to date with new products, features and technology
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Sharing customer feedback and identifying common product or support issues
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About You
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We're looking for someone who genuinely loves the outdoors and is excited by technology.
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You may be a passionate hiker, camper, trail runner, cyclist, traveller, 4WD enthusiast or outdoor adventurer who enjoys trying new gear and technology.
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You'll ideally have:
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A genuine passion for outdoor activities and adventure
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An interest in consumer electronics, technology and connected products
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Excellent customer service and communication skills
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Strong problem-solving and troubleshooting abilities
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The ability to explain technical information in a simple and friendly way
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Patience and empathy when helping customers resolve issues
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A willingness to learn and develop your product knowledge
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Strong attention to detail and organisational skills
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A positive, solutions-focused approach
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You don't need to be a technical expert from day one. What's important is that you're comfortable with technology, curious, willing to learn and genuinely enjoy helping people.
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If you're the person your friends turn to when they can't work out how to use their gear, need help troubleshooting a device or want to get more from their outdoor technology, we'd love to hear from you.
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Combine your passion for the outdoors with your passion for technology. Join an cutting-edge organisation where you'll be helping customers get the most from products designed for people who love explore, adventure and go further.

📌 Customer Service (Product Support) - Inbound Customer Service (New South Wales)
🏢 Active Recruitment
📍 New South Wales