Company Description Overview The Senior Account Manager will serve as the primary point of contact for clients, ensuring their digital marketing needs are met and oversee the delivery of all Epsilon DMS campaigns.
This role focuses on building and nurturing client relationships, understanding their objectives, and to create media strategy and implementation recommendations across all media for their clients.
In addition, they will be responsible for PMX Lift Client relationship and stakeholder management which includes education, media planning and compliance.
The Senior Account Manager is responsible and identifying opportunities to optimize and expand accounts.
Success in this role requires strong communication skills, strong campaign management, digital marketing expertise, and a proactive approach to client satisfaction and retention.
Responsibilities Understand and apply the full capabilities of Epsilon DMS and PMX Lift to internal Publicis Agencies Develop, and maintain relationships with agency and clients - delivering to PMX and agency expectations, resolving campaign issues (creative, pixels), creative updates, insights, ongoing campaign management Oversee new campaign launches - including coordinating media delivery, ensuring campaign is set up correctly and launched on time Manage creative process when needed, ensuring creative execution is delivered on time and meets clients' expectations Requesting campaign launch actions with agency/clients; pixels, tracking, etc Pull and collate accurate campaign insights for agency teams for Epsilon DMS Updating salesforce,



addressing finance queries to ensure timely billing and revenue recognition Generate market-relevant collateral (case studies, onepagers, market insights) Qualifications Min. 4 years account management/agency experience Experience with programmatic advertising platforms Experience in digital media across performance marketing, rich media, video and audio is preferred Experience in media planning, digital measurement metrics, customer service.
Behavioral Traits: Trusted Business - Advisor Builds solid senior stakeholder relationships, acting as a strategic partner to agencies and clients, with a relentless focus on delivering against business objectives and solving complex challenges.
Commitment to Excellence - Uncompromising in the pursuit of best-in-class digital products, solutions, and activation standards that drive superior client outcomes.
Innovation regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation.
We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in.
We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.
Uniqueness is powerful; without it we wouldn't be where we are today.
So be you - we like it that way.
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.
If you need any assistance or adjustments, please contact us via ****** - your personal information will be kept confidential.
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📌 Senior Account Manager (Sydney)
🏢 Publicis Groupe
📍 Sydney