A career with Bega Valley Shire Council offers the opportunity to engage in meaningful and diverse work that supports the vibrant communities of the south-east corner of NSW.
Nestled between rolling hills and some of the state's most stunning beaches, this region is home to a variety of people who enjoy both rural and coastal living.
As an AR Bluett Award winning Council, we are proud of our dedicated and talented team, whose efforts make our success possible.
With a workforce of over 350, we provide essential services to our communities, including libraries, customer service, finance, children's services, engineering, project management, road maintenance, water management, environment, parks, gardens, and town centres.
We offer a range of employment benefits to support our staff, which may include: Rostered days off Versatile work arrangements Salary packaging The Opportunity We have an opportunity for a customer-focused and proactive individual to administer the IT Help Desk, provide operational support to the IT Team, and maintain systems that support the BVSC user base.
As a Help Desk Administrator, you will provide first-level IT support to BVSC users, responding to requests and resolving common technical issues.
You will also manage service requests and user accounts, maintain accurate records, and support the delivery of efficient digital services across Council.
To view the Position Description, please click here.
About You We are seeking an individual who has completed Year 10 and has a strong interest in Information Technology, customer service, and IT support practices.




You will have the following skills and experience; Basic knowledge of computer systems and equipment.
Demonstrated application of Help Desk operation and maintenance.
Appreciation of the principles of customer service.
Good written and verbal communication skills including the ability to liaise effectively with internal customers.
Analytical and investigative skills.
Awareness of, and experience in, practicing ITIL aligned Service Management.
Benefits This is a permanent, full-time position working 35 hours per week.
The total remuneration package for this position commences at $83,****** gross per annum, comprising of: $1,****** per week base salary $****** per week superannuation (calculated at 12%) Additional benefits for this position include: Rostered day off scheme (nine day fortnight) Annual Award salary increases and performance reviews Salary packaging program (SmartSalary) Wellbeing Initiatives – Fitness Passport, Employee Assistance Program, Telus Health App, social club, health monitoring and annual flu vaccinations.
For further information on this position, please contact Joshua Brown - Acting IT Operations Team Leader on ************.
Applications close *****pm AEDT on 8 October ****.
Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role.
This position requires applicants to be suitably immunised in line with recommendations from the Australian Immunisation Handbook, mandated Public Health Orders and/or Councils Immunisation Procedure.
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📌 Help Desk Administrator (New South Wales)
🏢 Bega Valley Shire Council
📍 New South Wales