Job Description
Provide day-to-day IT support to staff across head office and remote sites, including troubleshooting and resolving issues related to Microsoft 365, Zoho, Monday.com, Houzz Pro, and the company's custom-built core application.
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Administer user accounts, permissions, and access controls across cloud platforms and the local NAS server.
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Assist with onboarding and offboarding processes, including configuration and enrolment of laptops, mobile phones, printers, and network drives.
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Perform routine monitoring of NAS access, backup status and connectivity, resolve first-level user and synchronisation issues, and escalate infrastructure, firmware and security matters to the external IT provider.
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Support and troubleshoot VPN and remote desktop access issues using TeamViewer and Scale fusion remote management tools.
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Collaborate with the internal development team and outsourced IT service providers for escalated issues related to server maintenance, security, and critical system operations.
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Review quarantined emails,



assist users with suspected phishing and spam issues, and elevate security incidents in accordance with company procedures.
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Perform equipment setup and deployment during recent hires and existing employee transitions, including password updates across platforms and device enrolment in Apple Business Manager and Scalefusion MDM.
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Document IT issues, support requests, and resolutions to maintain accurate records and improve service quality.
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Support staff training and communication on IT systems usage and best practices to enhance productivity.
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Participate in technology upgrades, migrations, and system expansions in line with company growth and security requirements.
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Provide first-level user support for the company's custom-built project and docket portal, including access, job allocation, docket approval, project records and related mobile-site connectivity issues.

📌 It And Operations Support Officer (Victoria)
🏢 ALD Group
📍 Victoria