Job Description
Phoenix Source and Select – Sydney Western Suburbs NSW
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Customer Service Representative
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West Sydney | Full-Time | Immediate Start
n Are you passionate about delivering exceptional customer service and looking to join a supportive, family-owned Australian business?
n Our client is a well-established supplier of safety equipment, workwear, and footwear, and they are seeking an enthusiastic Customer Service Representative to join their close-knit team. This is a fantastic opportunity to secure a permanent, full-time position with an immediate start in a collaborative and friendly workplace.
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Working Hours: Monday to Friday, 8:00am - 4:30pm
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About the Role
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As the first point of contact for customers, you will play a key role in delivering outstanding service while supporting the day-to-day operations of the business. You will assist customers with enquiries, process orders, prepare quotes, and ensure every interaction is handled professionally and efficiently.
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Key Responsibilities
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Provide exceptional customer service via phone, email, and face-to-face interactions.
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Respond to customer enquiries and provide accurate product information.
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Process customer orders, quotations, returns, and invoices.
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Resolve customer enquiries and complaints in a timely manner, escalating where required.
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Maintain accurate customer records using internal systems.
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Liaise with internal departments to ensure customer expectations are exceeded.
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Follow up on outstanding customer requests and enquiries.
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Provide general administrative support to the wider team.
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About You
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You must have experience in PPE, safety equipment or the workwear industry
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Previous experience in a customer service, administration, or office support role.
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Excellent verbal and written communication skills.
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A professional and customer-focused approach.
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Strong organisational skills with excellent attention to detail.
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The ability to prioritise tasks and work effectively in a fast-paced environment.
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Intermediate Microsoft Office skills.
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Experience using CRM or ERP systems (highly regarded).
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A positive attitude and the ability to work both independently and within a team.
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What's on Offer
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Immediate start with a permanent, full-time position.
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Monday to Friday role offering excellent work-life balance.
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Join a supportive and close-knit team within a respected Australian-owned family business.
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Ongoing training and career development opportunities.
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Stable long-term employment with opportunities for growth.
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Market-competitive salary package.
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If you're a motivated customer service professional looking to join a company that values its employees and provides genuine career opportunities, we'd love to hear from you.

📌 Customer Service Officer (New South Wales)
🏢 Phoenix Source & Select
📍 New South Wales