Job Description Your experience and skills include: Service focused personality.
Proven customer service skills with sophisticated communication skills, both verbal and written.
Computer literate with strong abilities in Microsoft Office.
Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
Highly responsible and reliable, demonstrating initiative as required.
Ability to work well under pressure in a quick-paced, team-based environment.
What you will be doing: Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
Book, enter and update room reservation requests rooming lists, as well as build maintain group blocks, using the relevant systems to ensure a flawless check-in check-out process.
Ensure accurate payment information is received and inputted in a timely manner.
Maximize revenue by upselling guestrooms and recommending hotel facilities.
Assist with balancing inventory/room types.
Liaise and maintain strong working relationships with Sales, Food Beverage, Front Office other departments as required.
Assist guests regarding hotel facilities in an informative and helpful way.
Due to the requirements of the role needs to be performed onsite, no working from home options available.
Additional Information The Novotel ibis styles Melbourne Airport is a up-to-date dual-branded property.
With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, offering convenience and comfort for travellers and professionals alike.
Our guests can enjoy a selection of food beverage venues: Boccata, meaning "mouthful" in Italian,



celebrates the city's migrant heritage and marries Italian favourites with local, contemporary touch.
Amber State Taphouse Kitchen is the ideal gathering place that celebrates the joy of getting together through the Aussie tradition of barbecue and beer – with craft beers on tap, wines, and cocktails.
Small holdings featuring the classic Melbourne Cafe culture with a range of delightful baked pastry treats, gourmet breakfast dishes, superb sandwiches and specialty coffee.
In addition to our exceptional food and beverage venues, the Novotel ibis styles Melbourne Airport features premier event spaces designed to accommodate everything from intimate meetings to grand receptions.
Our elegant ballroom can host up to 480 guests for a cocktail-style event or 240 for a seated banquet and can be effortlessly divided into Ballroom 1, 2, and 3, providing flexible configurations to suit any occasion, whether it's a conference, workshop, product launch, or celebration.
For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go.
This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.
What is in it for you?
Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
Complimentary car parking.
Mental health and well-being support initiatives.
Access to our Employee Assistance Program.

📌 Reservations Sales Agent (Melbourne)
🏢 AccorHotel
📍 Melbourne