Job Description Contact Center Success Specialist The Contact Center Success Specialist is a dynamic advisory role responsible for helping customers rapidly achieve business outcomes through Zendesk's Contact Center capabilities.
This role is part of the Customer Success organization and plays a key part in driving adoption, optimization, and measurable value from a rapid-evolving product area that is a growing strategic vector within the Zendesk ecosystem.
The overarching objective of the Contact Center Success Specialist is to help customers transform their contact center operations, realize ROI from Zendesk's Contact Center platform, and build long-term relationships that contribute to retention and growth.
This role works across customer organizations - from executives responsible for service strategy to operations leaders, administrators, and IT teams - while partnering closely with Zendesk Core CSMs, Professional Services, Sales, Product, and other internal teams.




Mission of the Contact Center Success Specialist Team Accelerate Contact Center adoption and time-to-value through outcome-driven engagement Act as the subject matter expert and trusted advisor for contact center modernization and CX transformation Align Contact Center feature adoption to the wider CX strategy, including integrations across the Zendesk suite Partner with Core CSMs to embed Contact Center expertise into account success planning and execution Key Responsibilities Drive Adoption ability to engage credibly with CX executives, service operations leaders, and technical admins Ability to explain and demonstrate the business value of CCaaS to both technical and non-technical stakeholders Robust interpersonal and influencing skills across levels and functions, both within the customer's organization and internally at Zendesk Familiarity with leading CCaaS technologies, AI in contact centers, and customer success tools (e.g., Gainsight).
Knowledge of AWS technologies and Amazon Connect would be viewed favorably Bachelor's degree in business, information systems, or a related field preferred

📌 Contact Center Success Specialist (Western Australia)
🏢 Zendesk
📍 Western Australia