Our NSW Government client is seeking a Customer Service Officer - Customer Engagement to join a high-performing customer-facing team providing specialist support services to customers across a range of channels.
This role will be responsible for responding to customer enquiries, maintaining accurate records, resolving issues, and delivering exceptional customer service in a fast-paced workplace.
The successful candidate will demonstrate strong communication skills, empathy, resilience and a genuine commitment to delivering positive customer outcomes.
Role Title: Customer Service Officer - Customer Engagement Start Date: ASAP Contract Role Till: 30 October ****, with strong potential for extension.
Hourly Rate: $41 per hour + Super Location: Newcastle West, NSW *****).
Full-time onsite requirement.
Hours of Work: 7 hours per day, 35 hours per week.
Tasks Responsibilities: Respond to customer enquiries across multiple channels including phone, email, online platforms and face-to-face interactions.
Deliver high-quality customer service by providing accurate information and resolving enquiries efficiently.
Develop and maintain knowledge of business processes, systems, policies and procedures to support effective service delivery.
Use customer-focused communication techniques to effectively support customers with varying and complex needs.
Engage with customers to understand their circumstances, resolve concerns and provide appropriate support and guidance.




Accurately create, update and maintain customer records, interactions and transactions.
Manage customer complaints and escalate unresolved issues where required.
Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.
Ensure adherence to service standards, performance metrics and operational procedures.
Collaborate with internal teams and stakeholders to deliver positive customer outcomes.
Experience Skills Required: Previous experience in a customer service, contact centre or customer engagement role.
Strong communication skills with the ability to build rapport and engage effectively with a diverse range of customers.
Strong problem-solving skills and the ability to manage customer enquiries through to resolution.
Demonstrated ability to handle sensitive, complex or challenging customer interactions professionally.
Excellent attention to detail and ability to accurately maintain customer records and information.
Experience using computer-based systems, customer management platforms and Microsoft Office applications.
Ability to manage competing priorities and perform effectively in a fast-paced environment.
If you feel this opportunity matches your skills and previous experience, please apply with your CV.
Candidates must possess existing Australian working rights and live in/or around the Greater Newcastle Area.

📌 Customer Service Officer - Customer Engagement (New South Wales)
🏢 Talenza
📍 New South Wales