Job Description
Action Rehab Hand & Upper Limb – North Lakes QLD
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Accounts Officer - Debtors & Revenue Recovery
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About Action Rehab
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Action Rehab is a leading provider of expert hand therapy, physiotherapy and occupational therapy. Our clinicians assess, treat and rehabilitate injuries and conditions affecting the shoulder, elbow, wrist and hand, helping patients regain movement and return to the life they enjoy.
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We are seeking a motivated Accounts Officer to support the timely recovery of outstanding accounts and strengthen relationships with key funding bodies and agencies.
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This is a highly collaborative role suited to someone who enjoys building relationships, solving problems, working with data, and taking ownership of outcomes.
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About the Role
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You will play a key role in managing outstanding debtors, facilitating invoice submissions, and supporting the recovery of outstanding revenue across a variety of funding streams including WorkCover, TAC, DVA, NDIS and other third-party agencies.
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You will work closely with our Accounts Team, Management and AI-supported invoice management systems to ensure invoices are submitted promptly, payments are followed up efficiently, and processes continue to improve as the business grows.
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Success in this role requires confidence on the phone, strong communication skills, persistence, attention to detail, and a proactive approach to relationship management.
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Key Responsibilities
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Debtor Management & Revenue Recovery
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Run and maintain debtor reports.
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Proactively follow up outstanding accounts with insurers, employers, government agencies and third-party funders.
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Manage outstanding WorkCover, TAC, DVA, NDIS and private patient accounts.
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Facilitate daily submission of TAC invoices and other funding body invoices.
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Investigate unpaid invoices and resolve payment delays.
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Request and reconcile remittance advice from funding agencies.
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Escalate complex debtor matters where required.
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Agency & Stakeholder Relationships
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Build strong working relationships with key contacts across insurers, funding bodies and government agencies.
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Conduct regular follow-up calls regarding outstanding accounts.
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Act as a professional representative of Action Rehab during all client and agency interactions.
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Develop rapport with agency contacts to improve communication, efficiency and payment outcomes.
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Reporting & Analysis
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Prepare weekly and monthly debtor reports.
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Analyse aged debtors and identify areas of concern.
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Monitor recovery trends and provide recommendations for improvement.
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Assist in identifying barriers to payment and implementing solutions.
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Contribute to ongoing revenue recovery strategies.
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Process Improvement & Systems
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Work alongside our AI-driven invoice management and submission systems.
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Monitor workflows to ensure invoices are submitted promptly and accurately.
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Identify opportunities to improve efficiency, automation and processes.
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Assist with the ongoing refinement of debtor management procedures.
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Maintain accurate notes, records and tracking systems.
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About You
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Previous experience in accounts receivable, debtor management, medical administration, billing or a similar accounts role.
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Strong telephone communication skills and confidence speaking with external stakeholders.
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Ability to build positive relationships and negotiate outcomes professionally.
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Strong organisational and time management skills.
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High attention to detail and accuracy.
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Excellent written and verbal communication skills.
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Robust problem-solving abilities.
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Ability to work independently and manage competing priorities.

📌 Accounts Officer - Debtors & Recovery (Queensland)
🏢 Action Rehab Hand & Upper Limb
📍 Queensland