Job Description
The Reef House Adults Retreat – Palm Cove QLD
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The Reef House Adults Retreat in Palm Cove is a Tropical haven for Adults and Couples searching for Rest, Rejuvenation and Relaxation. All of our rooms are richly appointed with stylish, tropical-inspired interiors, evoking the elegance of a colonial beach house, we have a great team delivering the highest levels of guest service with exemplary attention to detail.
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We are renowned for our personalised service in a truly relaxed setting offering tranquillity, ambience and boutique luxury. Our Guest comments are second to none and our Tripadvisor ratings speak for themselves.
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We are currently seeking a highly skilled fulltime Housekeeping Supervisor to deliver the highest levels of customer service, cleanliness and organisation to our Housekeeping Department. Our Colonial Style Beach House is currently undergoing a substantial face lift and we are looking for the right person to help elevate presentation and standards to the next level.
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At the Reef House we value one's ability to be self-motivated, be energetic and have a strong understanding of the quality required to ensure we deliver on our commitment. The current Housekeeping team is fantastic with long tenure, love their roles and our customers. We have a excellent Executive Housekeeper and team in place ready to help.
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This role will allow you to flourish and grow within a team of like-
mindeddynamicprofessionals.
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Job tasks and responsibilities
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Overseeing the cleaning of guest rooms and public areas to ensure guest comfort and cleanliness are maintained to our brand standards.
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Ensure that room cleaning productivity is monitored closely and maintained to established levels
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To liaise with Front Desk and Maintenance regarding readiness of rooms with particular attention to guest's special requirements and VIP rooms
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Assist to prepare weekly staffing schedules, monitoring staff attendance
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Coach and nurture the great team already in place
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Correct and proper management of lost property
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Working as room attendant and in hotel laundry will be required as part of the role
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Improve systems and procedures
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Train and develop each day
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Understand all Housekeeping KPI's and be able to report on them daily
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Impress and WOW our customers so they feel like they are treated like a celebrity
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Skills and experience
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Excellent communication and interpersonal skills
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Proven ability to lead by example
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The drive to consistently deliver the very best
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2years' experience in a similar capacity

📌 Housekeeping Supervisor (Queensland)
🏢 The Reef House Adults Retreat
📍 Queensland