Customer Service Representative - Medical Devices
Health and Aged Care Professionals - Macquarie Park NSW
$70,000 - $80,000 a year
Full time
Hybrid
Location:Macquarie Park, Sydney NSW
Salary:$****** - $***** + superannuation + bonus
Employment:Permanent, full-time
Work-life balance:1 day working from home
Benefits
Annual bonus
One day working from home
On-site parking available
Professional development opportunities
Employee wellness initiatives
Established and growing Customer Service team
About the company
Join an established global medical device company with an extensive portfolio supporting healthcare professionals and patients across a broad range of clinical settings.
With a strong focus on medical innovation, quality and customer care, the organisation has an established Australian presence and offers employees the opportunity to build their careers within a growing medical technology business.
About the chance
As a Customer Service Representative, you will manage customer enquiries and orders across a broad and varied medical device portfolio, providing responsive and solutions-focused support.




You will take ownership of the customer journey from initial enquiry through to resolution, managing quotes, orders, back orders, credits, warranties, repairs and product-related enquiries.
Working closely with Sales, Warehouse and Operations, you will play an important role in delivering an efficient and positive customer experience.
Duties
Process customer quotes and orders
Manage customer enquiries end-to-end
Resolve complaints through to completion
Manage warranties and faulty products
Coordinate product repair requests
Liaise with Sales and Warehouse
Maintain accurate customer records
Prepare Excel reports and databases
Skills and Experience
Medical device or Medtech industry experience
Established phone-based customer service experience
Demonstrated career stability
Strong Excel and systems skills
SAP experience will be highly regarded.
Culture
Collaborative, customer-focused and solutions-driven environment offering stability, development and genuine opportunities for internal career progression.
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📌 Customer Service Representative - Medical Devicesnew (New South Wales)
🏢 Health and Aged Care Professionals
📍 New South Wales