Job Description
You will be the welcoming face of our practice and an important link between our patients, clinicians and support team.
Key responsibilities
Welcoming patients and creating a warm, professional experience
Managing telephone, email and online enquiries
Coordinating appointments, recalls and confirmations
Maintaining an efficient and productive appointment book
Proactively managing cancellations and filling short-notice gaps
Processing payments, HICAPS claims and patient accounts
Explaining fees and coordinating payment arrangements
Presenting treatment plans and following up unscheduled treatment
Managing recalls and inactive-patient follow-ups
Completing daily reconciliation and basic practice reporting
About you
Communicate warmly, confidently and professionally




Understand how to manage a dental appointment book effectively
Are comfortable discussing treatment fees and collecting payments
Can follow up treatment plans professionally without being pushy
Take ownership and work confidently without constant supervision
Are organised, reliable and attentive to detail
Remain calm and solutions-focused during busy periods
Work positively with dentists, dental assistants and patients
Have a genuine interest in helping the practice improve and grow
About us
Newport Dental Centre is a contemporary two-chair dental practice committed to providing high-quality clinical care and an exceptional patient experience.

📌 Senior Dental Receptionist / Practice Coordinator (New South Wales)
🏢 NEWPORT DENTAL CENTRE
📍 New South Wales