This is a front counter supervisory position in a food service workplace. You will run the front counter during shifts, allocate tasks, and keep queues moving. You will be responsible for opening and closing the store, including floats, till reconciliation, security, and checklists. You will train and direct service attendants on service standards, POS, and food safety. You will manage Uber Eats and delivery orders, resolve missed, delayed, or incorrect orders, handle customer questions and complaints, and escalating to the owner where needed. You will monitor front of house stock levels and flag shortages, serve customers, take orders, and process payments. You will assemble and pack orders, prepare drinks and sides, and undertake cleaning, restocking, and basic food prep as required.

Key responsibilities

Run the front counter during the shift, allocate tasks, keep queues moving

Open and/or close the store: floats, till reconciliation, security, opening and closing checklists





Train and direct service attendants on service standards, POS and food safety

Manage Uber Eats and delivery orders, resolve missed, delayed or incorrect orders

Handle customer questions and complaints, escalating to owner where needed

Monitor front of house stock levels and flag shortages

Serve customers, take orders, process payments

Assemble and pack orders, prepare drinks and sides

Cleaning, restocking, basic food prep as required

About you

Available weekends and evenings

Calm and explicit-headed during a rush

Confident giving direction to other staff

Reliable and punctual, sets the standard for the team

Experience in food service, supervisory or 2IC experience preferred

Food Safety Handler certificate or willingness to complete one

Able to stand for a full shift and lift up to 15kg
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📌 Front Of House Service Attendant Port Phillip City
🏢 Steak Yo Claim
📍 Port Phillip City