Job Description
We're rethinking homes for how people really live, and we're looking for a Senior Sales Specialist to join our Brisbane Showroom team to help shape the future of living—one thoughtful detail at a time.
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Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.
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What You'll Be Doing
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Engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
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Listen actively to customers' preferences and requirements, providing recommendations and solutions.
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Actively contribute to and take ownership of store sales targets, converting walk-in traffic and following through on sales leads.
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Recommend design-focused solutions tailored to customers' requirements (style of home décor desired, floor plan, etc.).
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Facilitate Interior Styling appointments (in-person and virtual) using Magic3D, including creating and presenting styling packs to clients
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Build and nurture customer relationships to encourage repeat business and referrals.
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Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
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Work closely with cross-functional teams to ensure customer satisfaction are met.
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Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
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Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.
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What You'll Need To Succeed
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Prior experience in retail sales, preferably in furniture,



home décor, or related industries.
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Proven track record of customer centricity and possess strong people skills (approachable, positive listener, and empathetic).
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Exposure to interior styling, with the confidence to recommend design solutions based on floor plans and home décor preferences.
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Comfortable learning and using sales and operational tools to enhance the customer experience and support showroom activities
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Ability to work in a fast-paced and dynamic environment.
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Commitment in giving and receiving feedback – you feel there is always more to learn and are open to feedback on your performance.
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Commitment to quality with exceptional attention to detail.
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Excellent team player.
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Stay relevant and updated with furniture and consumer trends, ready to apply your learning in customer interactions.
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Flexibility to work weekends and holidays as required.
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Job Information
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Location: Castlery Showroom - 147 Robertson St, Fortitude Valley QLD ****
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Contract Type: Full-time, 6-month fixed-term contract, with the opportunity for renewal
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Commission Scheme: Enjoy attractive earning opportunities with commission tied to your results and your store's success
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Built For Real Life, Designed For What's Next
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At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
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Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
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If you believe that good homes create good lives, come build with us.

📌 Senior Retail Sales Specialist, Brisbane Showroom (Queensland)
🏢 Castlery
📍 Queensland