Jetstar is seeking a Senior Customer Advocacy Specialist to lead the resolution of complex, high-risk customer complaints and disputes. Based permanently at our Collins Street Head Office, you will drive investigations and deliver fair, balanced outcomes in collaboration with legal and regulatory teams.
You will communicate outcomes clearly by phone and in writing, prepare tribunal documentation, and represent Jetstar at external proceedings when needed, while identifying opportunities for
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📌 Senior Customer Advocacy & Dispute Specialist (New South Wales)
🏢 Qantas Airways
📍 New South Wales
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