Reporting to the Director, you will be the primary point of contact for clients and the central coordinator of the business's daily operations. The role offers broad exposure across corporate catering, events and retail, and the prospect to grow with the company.
Key responsibilities
Managing client communications by phone and email with a high level of professionalism
Handling enquiries through to quotation, booking and invoicing
Coordinating event administration in collaboration with the kitchen and events teams
Maintaining business systems, including Shopify, Square and Canva
Using AI and digital tools to improve efficiency and accuracy
Overseeing office organisation, scheduling and correspondence
Identifying operational issues and resolving or escalating them appropriately
About you
Exceptional written and verbal communication skills
A polished, professional manner with corporate and private clients
Strong organisational skills and consistent attention to detail
Confidence with technology and the ability to adopt current systems quickly
Sound judgement and the initiative to take full ownership of tasks
Composure and adaptability in a fast-paced workplace
Experience in administration, client services, hospitality or events is highly regarded
About us
COSMA is a premium Melbourne catering and events company, established in 2015. We deliver catering and event services for corporate clients, private events and major festivals, alongside our café and providore in Prahran.