Job Description
Hamilton Elevators NSW is a specialised lift company experiencing strong growth across our business in NSW & ACT. We are currently seeking an experienced customer service administrator to join our expanding team.
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About the Role
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As a customer service administrator, you will be responsible for overseeing day-to-day administrative & scheduling tasks to support efficient workflow management across the business.
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Your Responsibilities will include:
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Managing incoming calls / emails & directing enquiries to the appropriate teams
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Scheduling & coordinating service jobs and inspections with clients & technicians
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Monitoring maintenance schedules & ensuring jobs are allocated correctly and that tasks are completed on schedule
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Managing third-party customer portals and uploading documents as required
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Sending out job reports to our customers as required
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Supporting cross-functional teams with ad hoc administrative tasks
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Support with SIM card management & stock allocation
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Assisting with timesheets for field staff
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About You
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To succeed in this role, you will have:
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Previous experience in a customer service, office administration, coordination or scheduling
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Excellent organisational & multitasking abilities
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Comfortable using computers & administrative systems
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Experience using Simpro or similar service management software
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Confidence speaking with clients and internal team members
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Ability to work independently & take initiative in a rapid-paced office environment
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A willingness to learn & support a growing business
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📌 Customer Service Administrator (New South Wales)
🏢 Hamilton Elevators
📍 New South Wales