Job Description
FYI is a product-led SaaS company built by accountants, for accountants. Our platform unifies cloud document management, automationand practice management into one intuitive solution, helping
firmseliminatemanual
processes and focus on higher-value work.
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Behind our product is The FYI Way - our operating system built on
clarity,consistencyand
excellence. We scale with structured processes, automation and AI, clear expectations and measurable outcomes that keep teams aligned and performing at a world-class standard.
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The position
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We're looking for a Business Analyst with a strong software background and experience working in fast-moving SaaS, scale-up or start-up environments to help shape and deliver technical solutions that support FYI's continued growth.
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Working closely with Engineering, Product and Quality teams, you'll play a key role in defining technical requirements for cloud-based solutions, ensuring requirements are well understood and aligned to both client and business needs.
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This is an exciting prospect for someone who enjoys solving complex problems, influencing
technicaldirectionand
contributing to a market-leading SaaS platform.
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Key responsibilities
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Partner with Product, Engineeringand business stakeholders to translate complex business requirements into transparent technical specifications, userstoriesand solution designs.
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Analyse business processes, system integrations and support escalations toidentifyroot causes, define practical solutions and drive continuous product improvement.
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Collaborate with Engineering to define APIs, data flows and technical requirements that support scalable,



high-quality product delivery.
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Contribute to product roadmap development and sprint ceremonies by providing client, technical and business insights that influence priorities.
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Drive successful feature releases by supporting go-live activities and continuous improvement across delivery.
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About you
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At least 3 years experience as a Business Analyst within a SaaS or technology workplace.
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Strong understanding of cloud technologies, integrations and RESTful APIs in Agile delivery environments.
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Proven ability to translate complex business requirements into clear technical specifications and user stories.
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Strong stakeholder management and communication skills, with the ability to influence both technical and non-technical teams.
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Strong problem-solving skills, with a continuous improvement mindset and a passion for delivering practical, client-focused solutions.
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You'llneed valid working rights in Australia and the ability to complete
satisfactorybackgroundand
verification checks as part of our standard recruitment process.
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Why work for FYI?
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Highly competitive
remunerationaligned
to your experience and impact.
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Flexible hybrid working from our Adelaide/Sydney offices. Remote working available from VIC and QLD.
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Professional development opportunities as FYI continues to scale globally.
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Paid Parental Leave, celebration leave andadditionalleave at key service milestones.
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Regular team events and company retreats that build connection and alignment.
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A supportive, high-performing culture where your ideas are encouraged and recognised.
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📌 Business Analyst (New South Wales)
🏢 FYI Software
📍 New South Wales