City of Casey is seeking a Customer Experience Journey Specialist to lead journey mapping, uncover insights, and drive improvements across Council services. You will map customer journeys, facilitate workshops with insights teams, and partner across the organisation to deliver meaningful improvements.
Join a growing customer experience function in a large, complex local government organisation. The role offers hybrid work, development prospects and a focus on delivering better community
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📌 Customer Experience Journey Lead Melbourne
🏢 City Of Casey
📍 Melbourne
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