Join our Capability Transitionteam asHead of Service Operations, reporting to the Head of Operational Assurance.
Own and lead end-to-end service visibility, reporting, and execution while providing strategic leadership across the organization.
You'll be the heartbeat of delivery operations—driving visibility, anticipating risks, and ensuring operational excellence.
What you will bring
Establish accurate E2E service visibility and consistent reporting across all delivery metrics and KPIs
Lead and mentor NOC and Service Management teams, driving continuous capability improvement and performance
Deliver comprehensive service status reports and provide strategic insight during customer escalations
Improve and automate NOC processes to drive operational efficiency and effectiveness
Coordinate seamless E2E delivery across multiple locations and delivery teams
Build solid customer relationships through trust, delivery excellence, and proactive communication
Foster a culture of reactive,



proactive, and predictive service management
Develop risk mitigation strategies and ensure compliance with security, operational, and local policies
What We're Looking For
Education & Experience:BE/B.Tech (Telecommunication/Computer Science) or MBA
10+ years in service operations, delivery management, and team leadership
Mastery of Service Management frameworks (Incident, Problem, Change, Preventative Maintenance, Field Service)
Advanced data analysis and metrics reporting expertise
ISO/IEC 27k standards knowledge
Strategic leadership with change management and stakeholder engagement excellence
Data-driven, agile, innovation-focused approach
Exceptional communication, analytical, and problem-solving skills
High accountability, integrity, and customer orientation
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📌 Head Of Service Management (Sydney)
🏢 Ericsson
📍 Sydney