Cx & Retention Lead: Scale Ai Driven Customer Experience Melbourne (Australia)

Cx & Retention Lead: Scale Ai Driven Customer Experience Melbourne (Australia)

25 Sep
|
E1 Consulting
|
Australia

25 Sep

E1 Consulting

Australia

E1 Consulting in Melbourne is seeking a Customer Experience & Retention Lead to head our CX team, improve retention and reduce churn across Builder, Subbie and Supplier customers.

This player-coach role stays close to customers, turning insights from conversations, product usage and billing into practical retention actions and scalable CX improvements.

Collaborate with Product, Marketing and RevOps to fix friction and deliver human-centered support at scale.
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📌 Cx & Retention Lead: Scale Ai Driven Customer Experience Melbourne (Australia)
🏢 E1 Consulting
📍 Australia

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