Job Description
Are you an experienced Venue Manager ready to step up and lead new multi-site venues in a brand‐new airport? We're looking for a hands‐on leader to become the inaugural Venue Manager (Restaurant) for multiple premium food and beverage venues at Western Sydney Airport, opening late ****. You'll build a team from scratch and lead venue launches and ongoing operations, with mentorship from an experienced executive team.
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THE OPPORTUNITY
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Play a key leadership role in launching a new hospitality operation at Western Sydney International Airport.
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Airport Retail Group Australia is seeking an experienced, hands‐on Venue Manager to help prepare, open and operate our new food and beverage venues at Western Sydney International Airport, opening in late ****.
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The venue portfolio includes Mountain Culture Beer Co. Domestic and International, together with two branded coffee venues. The operation will launch in stages, with venue trading hours developing alongside passenger volumes and flight schedules.
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Reporting directly to the General Manager – Western Sydney International Airport, you will lead front‐of‐house operations, support the recruitment and development of the opening team, and help establish strong service standards from day one.
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This is a practical, operational leadership role for someone who enjoys being present on the floor, developing people and building a new business through its opening and stabilisation period.
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THE ROLE
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Working closely with the General Manager, Kitchen Manager, Supervisors and Storeman, you will help turn the WSI operating plan into a consistent and commercially sustainable day‐to‐day operation.
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Your responsibilities will include:
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Supporting pre‐opening preparation, operational mobilisation and venue launches
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Working with the General Manager to recruit, onboard, train and develop the opening team
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Leading Supervisors and front‐of‐house employees across daily operations
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Maintaining high standards of customer service, presentation and brand delivery
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Preparing effective rosters aligned with flight schedules, passenger demand and labour targets
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Monitoring sales, labour, productivity and other venue‐level performance indicators
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Managing stock control, ordering, cash handling and daily operational procedures
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Supporting approved procurement arrangements and monitoring supplier performance
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Working closely with the Kitchen Manager to coordinate front‐of‐house, kitchen and production requirements
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Ensuring compliance with RSA, food safety, WHS, airport security and company procedures
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Completing required operational reporting, shift handovers and follow‐up actions
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Responding effectively to customer concerns, operational disruptions and changing flight activity
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Supporting the General Manager in maintaining productive relationships with airport stakeholders and brand partners
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Helping build a positive, accountable and performance‐focused workplace culture
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ABOUT YOU
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Proven experience as a Venue Manager, Restaurant Manager, Assistant Manager
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Strong front‐of‐house leadership and service‐management experience
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Experience recruiting,



training and developing hospitality teams
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Good working knowledge of rostering, labour management, stock control and operational reporting
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Commercial awareness and an understanding of venue‐level sales and cost performance
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The ability to maintain standards across changing trading periods and customer volumes
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A practical, hands‐on leadership style
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Strong communication, organisation and problem‐solving skills
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The confidence to make operational decisions while working within agreed authority and reporting structures
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Experience in a regulated, high‐volume or transport‐based environment would be advantageous
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WHY JOIN US?
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This role offers better work life balance. Work less late nights and weekends.
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Free parking, Staff Meals, Laptop and Phone included
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Help launch a completely new hospitality operation at Australia's newest international airport
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Work directly with an experienced General Manager and executive support team
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Build and develop a new frontline team from the beginning
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Join the operation during its most significant establishment and growth stage
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Work with Mountain Culture Beer Co. to bring its brewery experience to Western Sydney International Airport
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Access future development opportunities as passenger volumes and venue operations expand
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If you are a capable, hands‐on hospitality leader who wants to help build a strong new operation from the ground up, we would like to hear from you.
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📌 Venue Manager - Western Sydney Airport
🏢 Airport Retail Group
📍 Sydney