Job Description

Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Rhodes.

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Working directly with the Central Reservations Manager, you will be responsible all reservations for Sydney based steak house restaurants - The Meat & Wine Co and 6 Head. Being the first point of contact with our guests, our agents should want to make apositive impact on the people you interact with, leaving them with a memorable first impression.

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Key tasks:

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Ensuring all reservations are handled promptly and recorded accurately and provide effective and professional service to all guests
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Maintain a thorough knowledge of all stores and promotions
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Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
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Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
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Respond to all guest feedback
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Be knowledgeable of the brand loyalty program and provide appropriate perks to our current and future members.




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Benefits include:

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Employee discounts over 3 brands
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A training program dedicated to developing our team and giving them the best prospects to succeed
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Potential career progression with a national company
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Support from an experienced dedicated team
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What we are looking for:

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A Team player with high level of initiative and the ability to work autonomously
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Previous reservations management experience within restaurant essential.
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Proficient computer knowledge and skill essential, i.e., Microsoft Word/excel, email. Specific experience with other computer systems is preferred including; Seven Rooms, Phone Systems, Google Drive, POS, time & attendance, online training.
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Excellent communication, attention to detail, administration and time management skills
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7-day availability, though the regular roster will likely be Fridays, Saturdays and Sundays.
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Working hours:

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Fridays: 11am - 9pm
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Saturdays: 11am - 9pm
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Sundays: 12pm - 9pm
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📌 Central Reservations Agent New South Wales (Australia)
🏢 The Meat and Wine
📍 Australia