12 months contract
Citizen only
Burwood, Melbourne
Fully onsite
Green Light is looking for an L1 Technical Support Engineer to join a team supporting critical communications and emergency services infrastructure across Adelaide.

Key Responsibilities
Provide Level 1 support for critical operational services.
Perform incident triage, basic troubleshooting, and escalation management.
Support network infrastructure issues and service restoration activities.
Follow ITIL best practices, including:
Incident Management
Problem Management
Change Management
Maintain transparent documentation and communicate effectively with internal stakeholders and customers.
Work within a highly structured government contract workplace where process adherence is essential.

What We're Looking For
Strong customer service or customer-facing support background.
Excellent communication skills with the ability to build rapport quickly.
Strong stakeholder engagement and customer focus.
Fast learner who can absorb technical knowledge quickly.
Ability to remain calm and professional in a critical services environment.




Transparent and confident verbal communication is essential.

Technical Background
Experience in IT support, service desk, operations support, NOC, or similar environments.
Basic networking and troubleshooting experience.
Exposure to ITIL processes is highly desirable.
Experience supporting radio networks is not required.

Working Arrangements
Initial 12-month contract.
Strong potential for extension or permanent conversion based on performance.
First few months will generally be standard business hours (Monday to Friday).
Once fully trained and operating independently, transition to a rotating 12-hour shift pattern (typically around 6am-6pm or 7am-7pm).

Ideal Candidate Profile Someone who is:
Customer-centric and service-oriented.
An exceptional communicator.
Adaptable and quick to learn.
Comfortable working in a high-importance environment supporting emergency services communications.
Process-driven with strong attention to detail.
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📌 Technical Support Specialist Melbourne
🏢 Green Light
📍 Melbourne