Optus Enterprise Managed Services seeks 3 Senior Contact Centre Specialists to deliver expert support for enterprise CC settings, ensuring SLAs and high service quality. You will lead incidents, changes, and improvements while advising customers and stakeholders on best practices.
You will combine deep CC knowledge with cloud platforms (AWS) and CC tools (CXone, Omilia, Verint) to drive resilient, scalable solutions and solid partner relationships.
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📌 Senior Enterprise Contact Centre Engineer New South Wales
🏢 Singapore Telecommunications
📍 New South Wales
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