Retail Coordinator | Lead People.
Drive Performance.
Make a Difference.
Are you an experienced people leader who thrives on building high-performing teams, creating great customer experiences, and keeping operations running smoothly?
UFS Healthcare is seeking a Retail Coordinator to lead our retail team at our busy Sturt Street Pharmacy.
This is an exciting opportunity for an experienced supervisor, team leader or manager who enjoys developing people, creating accountability, and delivering outstanding service.
While pharmacy experience is welcome, it isn't essential.
We're looking for someone with strong leadership capability, exceptional organisational skills, and the ability to bring out the best in others.
We can teach pharmacy products and processes.
What we're really looking for is someone who knows how to lead a team, manage competing priorities, and create a positive and productive workplace culture.
About UFS Healthcare
UFS Healthcare is a profit-for-purpose healthcare organisation committed to empowering more people to live longer, healthier lives.
Established in ****, UFS has been supporting communities for more than 140 years.
As a mutual organisation owned by our members, we reinvest our profits back into the business to benefit our customers, patients, members and the wider community.
Today, we:
Operate 19 pharmacies across western Victoria
Provide healthcare services through four medical centres
Deliver free non-emergency care through the Ballarat Urgent Care Clinic
Deliver comprehensive optical services through UFS Eye Care




Provide high-quality dental services throughUFS Dental
The Prospect
Location:Sturt Street Pharmacy, Ballarat
Hours:Monday to Friday, 9:30am to 6pm
As Retail Coordinator, you'll work closely with the Pharmacy Manager to lead the day-to-day retail operations of the store.
You'll support, coach and develop team members, ensure high standards of customer service, coordinate rosters and workflows, and help drive the overall success of the pharmacy.
This is a hands-on leadership role where you'll spend time on the floor supporting your team, solving problems, managing priorities, and ensuring customers receive an exceptional experience every time they visit.
What You'll Be Doing
Leading, coaching and motivating a team of retail staff
Creating a positive, high-performing and accountable team culture
Managing day-to-day store operations and workflow priorities
Coordinating team rosters and supporting workforce planning
Delivering exceptional customer service standards
Supporting recruitment, onboarding and ongoing staff development
Assisting with performance management, feedback and coaching conversations
Monitoring stock levels, merchandising and inventory management




Ensuring operational, quality and compliance standards are maintained
Working closely with the Pharmacy Manager to achieve business and customer service goals
What You'll Bring
Essential
Experience leading, supervising or managing people in a customer-focused environment
Proven ability to engage, motivate and develop team members
Strong organisational and time management skills
Excellent communication and interpersonal skills
The confidence to have difficult conversations and hold people accountable
A proactive approach to problem-solving and continuous improvement
Strong attention to detail and the ability to manage multiple priorities
Sound computer skills and the ability to learn new systems quickly
Highly Regarded
Experience in retail, customer service, hospitality, healthcare or similar environments
Experience with rostering, workforce planning or inventory management
Community pharmacy experience or a Certificate III/IV in Community Pharmacy
Why Join UFS?
Meaningful Work
Be part of an organisation that reinvests in the health and wellbeing of local communities.
Support Your Career Growth
Access learning and development opportunities designed to help you build your leadership capability and advance your career.
Great Benefits
Competitive hourly rate
Monthly accrued Rostered Days Off (RDOs)
Staff discounts across pharmacy, medical and eyecare services
A supportive and collaborative team environment
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📌 Retail Coordinator (Ballarat)
🏢 UFS Healthcare
📍 Ballarat