People First Bank is seeking a Customer Experience Improvement lead to drive initiatives that boost customer satisfaction, reduce friction, and improve operational efficiency across the organisation.
You will analyse feedback, map journeys, run workshops, and deliver end-to-end improvements that translate into measurable outcomes.
You will maintain the priority improvement pipeline via the Customer First Forum, coach teams in Lean Six Sigma and problem‐solving, and present insights to senior
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📌 Customer-Driven Continuous Improvement Lead (Queensland)
🏢 People First Bank
📍 Queensland
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