NDIS Human Resources Officer / Administrator
At Resilient Life Care, we believe quality support starts with genuine relationships.
We provide reliable, person-centred support that helps NDIS participants live independently, achieve their goals and live life on their own terms.
We are afast-growing NDIS provider operating across Victoria and Queensland, and as our services and workforce continue to expand, we're looking for an experienced HR professional to join our team and help us maintain strong HR, workforce and compliance processes.
About us
At Resilient Life Care, we believe quality support starts with genuine relationships.
We provide reliable, person-centred support that helps NDIS participants live independently, achieve their goals and live life on their own terms.
We are afast-growing NDIS provider operating across Victoria and Queensland, and as our services and workforce continue to expand, we're looking for an experienced HR professional to join our team and help us maintain strong HR, workforce and compliance processes.
About the role
We are looking for an organised, proactive and people-focusedNDIS HR Officer / Administratorto join our growing team.
This is a hands-on role suited to someone who enjoys working with people, keeping things organised and ensuring important HR and compliance requirements are consistently met.
You'll support the full employee lifecycle, from recruitment and onboarding through to employee records, compliance, training and general HR administration.
A significant part of the role will be ensuring our support workers remain appropriately screened, trained, qualified and compliant with NDIS and organisational requirements.
You'll work closely with our management and operations teams to ensure we have a compliant, capable and well-supported workforce ready to provide high-quality support to our participants.
What you'll be doing
Recruitment & onboarding
Assisting with the recruitment of Support Workers and other employees
Reviewing applications and conducting initial candidate screening
Coordinating interviews and reference checks
Preparing employment contracts and onboarding documentation
Coordinating new employee inductions




Ensuring all required documentation is completed before employees commence
Setting up employee profiles and maintaining accurate HR records
NDIS workforce compliance
Managing and monitoring NDIS Worker Screening Checks
Monitoring First Aid, CPR and other mandatory qualifications
Tracking mandatory NDIS training and following up outstanding requirements
Maintaining accurate employee compliance records
Monitoring expiry dates and ensuring renewals are completed on time
Maintaining complete and audit-ready employee files
Identifying compliance gaps and following them through to resolution
Assisting with NDIS audits and workforce compliance requirements
HR administration
Maintaining employee records and personnel files
Managing employment documentation and employee changes
Assisting with leave, attendance and employment records
Supporting probation and performance review processes
Preparing HR letters and employment documentation
Assisting with employee queries and general HR matters
Maintaining HR policies, procedures and templates
Preparing HR and compliance reports for management
Workforce administration
Working closely with Operations and Care teams to ensure appropriately qualified staff are available to support participants
Supporting staff training and professional development
Maintaining accurate workforce information across HR and care management systems
Assisting with workforce planning and recruitment
Ensuring HR processes remain effective as the organisation continues to grow across Victoria and Queensland
About you
We are looking for someone who is:
Highly organised with excellent attention to detail
Proactive and able to manage multiple tasks and deadlines
Confident communicating with employees and management
Professional,



approachable and able to maintain strict confidentiality
Comfortable working independently and taking ownership of tasks
Strong with administration, documentation and record keeping
Confident following up employees when compliance requirements are outstanding
Able to identify issues and take initiative to resolve them
Passionate about maintaining high standards of HR and NDIS compliance
Experience & qualifications
The ideal candidate will have:
Previous experience in an HR Officer, HR Administrator or similar HR role
Previous experience working within the NDIS or disability sector
A qualification in Human Resources, Business or a related field is preferred
Strong understanding of NDIS workforce compliance requirements
Experience managing employee records, onboarding and compliance documentation
Knowledge of Australian employment requirements and the SCHADS Award is highly regarded
Experience using HR, workforce management or care management systems
Strong computer skills and confidence working across multiple systems
An HR qualification is preferred; however,strong practical HR experience within the NDIS sector will also be highly valued.
What you'll need
NDIS Worker Screening Check, or willingness to obtain one
Excellent written and verbal communication skills
Strong organisational and time-management skills
High level of attention to detail
Ability to maintain confidentiality and handle sensitive employee information appropriately
Professional and reliable approach to work
Current driver's licence is desirable
Why join Resilient Life Care?
Join afast-growing NDIS provider operating across Victoria and Queensland
Be part of an organisation experiencing significant growth
Play an important role in building and maintaining our expanding workforce
Work closely with management and have genuine input into our HR processes
Opportunity for career development as the organisation continues to grow
Be part of a team committed to delivering high-quality NDIS services
Free, unlimited and completely confidential access to counsellors through our Employee Assistance Program
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📌 Ndis Human Resources Officer / Administrator (Melbourne)
🏢 Resilient Life Care
📍 Melbourne