Job Description
Apex Building Products in Campbelltown is seeking an experienced and motivated Customer Service Manager to lead our internal sales and customer service team.
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This is an exciting opportunity for a customer-focused leader who enjoys working in a fast-paced environment and has a strong understanding of customer service, internal sales and order management.
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As Customer Service Manager, you will be responsible for leading and developing the customer service team while ensuring our customers receive a consistently high level of service. You will also remain hands-on with key customers, complex orders and escalated issues, working closely with sales, warehouse, production and transport to ensure orders are delivered accurately and on time.
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Apex Building Products in Campbelltown is seeking an experienced and motivated Customer Service Manager to lead our internal sales and customer service team.
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This is an exciting chance for a customer-focused leader who enjoys working in a fast-paced environment and has a strong understanding of customer service, internal sales and order management.
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As Customer Service Manager, you will be responsible for leading and developing the customer service team while ensuring our customers receive a consistently high level of service. You will also remain hands-on with key customers, complex orders and escalated issues, working closely with sales, warehouse, production and transport to ensure orders are delivered accurately and on time.
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About The Role
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Team Leadership & Management
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Motivate and lead from the front by working within the customer service team to achieve high standards of customer service and operational performance
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Allocate and coordinate workloads across the team to ensure customer enquiries and orders are managed efficiently
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Coach, mentor and develop team members, providing regular feedback and support
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Monitor team performance against agreed service levels, KPIs and business objectives
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Identify training and development needs and support continuous improvement within the team
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Promote a positive, collaborative and customer-focused team culture
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Run recruitment, onboarding and performance management for customer service team members
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Customer Service & Sales Support
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Respond promptly to customer enquiries via phone and email, providing accurate information about products, pricing, availability and order status
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Build and maintain strong relationships with key customers and support the team in delivering excellent customer service
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Handle escalated customer enquiries, complaints and complex issues, ensuring appropriate and timely resolution
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Process and oversee complex customer orders accurately and efficiently in SAP
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Collaborate with the sales team to support sales initiatives, prepare quotes and sales orders and identify opportunities to improve customer service
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Who We Are Looking For
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Minimum 3 years of experience in a Customer Service Management,



Team Leader or Senior Customer Service role
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A proactive leader with a passion for designing workflows and efficient processes within a growing organisation
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Self-driven approach with the ability to work independently while also leading and supporting a young team
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Proven ability to manage complex customer issues and resolve complaints professionally and effectively
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Excellent attention to detail and the ability to ensure complex customer orders are processed accurately
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Strong organisational skills with the ability to prioritise workloads in a fast-paced environment
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Excellent communication, interpersonal and negotiation skills
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Strong computer skills; experience with SAP and CRM systems is an advantage
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Experience with metal roofing, sheet metal, steel or related building products is highly desirable
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What We Offer
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Full-time permanent position
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An exciting leadership role with room to grow yourself, your team and the opportunity to see your impact every day
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Opportunity to lead and develop an established Customer Service team
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Join a dynamic, achievement-driven team
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Strong company, strong future
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About The Company
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Apex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors. Since its inception in ****, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.
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Join our team and be a part of our continued success!

📌 Customer Service Manager (Sydney)
🏢 Apex
📍 Sydney