We’re looking for a Customer Experience Director who is based in Melbourne, to lead commercial success across our Oceania network for our global and regional strategic customers.

About Us:

Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on time and in full, reliably, efficiently, cost-effectively and increasingly, sustainably.

What you'll do:
Own retention and growth (EBITDA, share of wallet and cross-sell) for a portfolio of strategic customers across Oceania
Lead and grow our destination customer experience & success teams
Act as senior sponsor and trusted advisor to key customer stakeholders and executive sponsors
Shape and deploy the customer engagement and growth strategy
Drive product adoption and long-term customer value

What we’re looking for:
Proven experience as an Account Director (or similar senior account-management leader)




Strong commercial and financial acumen, with strategic planning and decision-making skills
An inspiring people leader who can build, coach and grow high-performing teams
Excellent communication, negotiation and stakeholder-influencing skills at all levels
Supply chain / logistics knowledge and a genuinely customer-first mindset

What's on offer:
Competitive remuneration package
Discretionary performance bonus
A free day of leave each year for your birthday
Three outstanding office locations in Eagle Farm (QLD), Truganina (VIC) and Sydney CBD (NSW)
Access to local and regional executive team
Discounted car hire and employee benefits scheme
Expendable phone plan up to $100 per month
The backing of a 5,000 + solid global business spanning Asia, Australia, Europe, the UK and the USA across owned offices and agent network

This is a rare prospect to own the customer relationship for our most important accounts in the region, with the backing of a global business.
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📌 Customer Experience Director Melbourne
🏢 Ligentia
📍 Melbourne