Credera is looking for a Senior Manager, Client Leadership to join our team in either Sydney or Melbourne.The Senior Manager, Client Leadership plays an accountable role in managing key accounts and supporting the delivery and commercial health of the portfolio.
They partner with Directors, OICs, and capability leads to ensure engagements meet expectations, client relationships remain strong, and commercial targets are supported.
Senior Managers help drive delivery excellence, contribute to revenue growth, support chargeability improvements, and strengthen multidisciplinary teaming.
They also provide leadership across project teams, helping maintain momentum, resolve issues, and support team wellbeing.
Job Duties
Client relationship management
Own day-to-day client relationships and maintain trust with senior operational stakeholders
Understand client goals and challenges and contribute to shaping account direction
Proactively surface risks, opportunities, and client sentiment to Directors
Strengthen client experience through clear communication, responsiveness, and follow-through
Delivery excellence
Maintain a clear understanding of delivery activity across assigned accounts by partnering with OICs and SMEs
Act as the first escalation point for delivery risks and coordinate with Directors or Delivery Leads on timely resolution
Support margin performance by helping teams stay on track with scope, timelines, and staffing
Ensure timely billing inputs and assist with payment follow-ups for assigned engagements
Monitor client and team sentiment.
Recommend and support adjustments when delivery quality or wellbeing is at risk
Financial performance and portfolio management
Partner with Directors and OICs to align SMEs and delivery leads to the right work based on skill and capacity
Maintain accurate account forecasting inputs, including revenue estimates, likelihood,



and milestone dates
Monitor impacts of changes in booked or pipeline revenue and flag shifts early
Support squad-level revenue and utilisation targets by contributing to L6 chargeability improvement
Model a performance culture grounded in collaboration, ownership, and continuous improvement
Strategic account growth and optimisation
Contribute to revenue strategies for assigned accounts, including expansion opportunities and capability cross-sell
Ensure account management rhythms are followed, including documentation, stakeholder reviews, and opportunity tracking
Develop proposals, shape offerings, and prepare client-ready recommendations
Coordinate with capability and industry leads to position multidisciplinary solutions aligned to client needs
Share learnings across accounts to improve effectiveness and strengthen delivery approaches
Project delivery oversight
Provide explicit guidance to delivery teams on priorities, decisions, and client context
Coordinate across technology solutions, management consulting, digital platform solution, martech solution and experience design teams to uphold standards
Ensure documentation, tracking, and communication rhythms are in place and maintained
Drive engagement hygiene including scope control and proactive risk management
People leadership and development
Provide day-to-day leadership across project teams, offering guidance, support, and clarity
Help create a culture where team members can raise risks, test ideas,



and learn from one another
Maintain effective operating cadences across engagements, ensuring communication and alignment
Act as a trusted first line of escalation for team concerns before involving Directors
Contribute to performance feedback, mentoring, and development of emerging project leaders
Provide career coaching and mentorship to leaders and high-potential team members
Support capability development, succession readiness, and long-term career progression
Act as a role model for effective leadership behaviours and ways of working
Qualifications
Knowledge and Skills
Strong relationship builder with presence and credibility
Solid understanding of delivery across technology, experience, and strategy work
Able to diagnose delivery risks and guide teams toward the right actions
Commercially aware with strong forecasting and estimation capability
Clear communicator with strong client engagement skills
Demonstrated ability to lead teams and coach emerging leaders
Education & Experience
Significant consulting or client-facing delivery experience
Proven track record managing engagements and supporting account strategy
Experience guiding multidisciplinary teams through complex delivery
Exposure to commercial management including pricing and forecasting
Experience operating at Level 5 or equivalent
KPIs
Client satisfaction and relationship strength for assigned accounts
Delivery outcomes and quality indicators
Engagement forecasting accuracy
Contribution to account revenue growth
Adherance to personal utilisation target
Engagement profitability and margin support
Chargeability improvement and utilisation contribution
Team satisfaction and leadership feedback
Progress against annual strategic commitment
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📌 Senior Manager, Client Leadership - Credera (Melbourne)
🏢 Altcom
📍 Melbourne