Optus is seeking an Incident and SLA Governance Manager to lead service performance across enterprise and government accounts. You’ll govern incident and SLA lifecycle, align ITSM processes, and coordinate with IT teams, vendors, and customers to improve uptime.
You’ll leverage ServiceNow and ITIL frameworks, drive reporting, automation, and continuous improvement while translating data into actionable insights and ensuring regulatory and security requirements are met.
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📌 Itil Incident & Sla Governance Lead Sydney
🏢 Optus
📍 Sydney
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