An exciting prospect is available for an experiencedLicensing Officerto join a Victorian Government regulatory organisation.
Working within a busy licensing function, you will be responsible for managing enquiries, assessing licensing and registration matters, providing accurate guidance to stakeholders and ensuring matters are resolved or referred appropriately.
3 months contract role.
About the role
Act as a key point of contact for telephone, written, online and in-person enquiries.
Assess enquiries and resolve first-tier matters where appropriate.
Provide accurate guidance and support regarding licensing, registration and regulatory requirements.
Assess matters in accordance with relevant legislation, policies, procedures and guidelines.
Identify matters requiring further consideration and refer them to the appropriate internal or external area.
Liaise with internal teams,
external stakeholders and members of the public.
About you
Experience within a Victorian Government or regulatory environment.
Experience working with licensing, registration, compliance, regulatory or similar processes.
The ability to understand, interpret and apply legislation, policy and procedural guidelines.
Confidence managing enquiries and determining the appropriate course of action or referral pathway.
Strong attention to detail and ability to maintain accurate records.
High computer literacy and an understanding of confidentiality and privacy requirements.
A collaborative and resilient approach when working within a busy team environment.
A tertiary qualification in law will be highly regarded
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