Our client is a major Australian services business with a strong presence in the Sydney market. They're currently investing in a significant digital transformation, modernising customer-facing platforms across their motor and CTP insurance products.
About the Role
Join a consumer value stream driving a CTP legacy uplift program. You'll work closely with design, product and technology teams, acting as a key interface between business and tech. This is a UX-focused BA role, translating requirements into improved digital customer journeys, with a mentoring component guiding other BAs.
Advantages
$950/day + Super
Hybrid working from a Sydney CBD office
6 month initial contract with a business investing heavily in digital transformation
Genuine scope to lead across a complex, multi-squad initiative
Duties / Key Responsibilities
Lead discovery, scoping and requirements definition from ideation through to go-live
Map current and future state customer journeys across digital CTP workflows
Facilitate workshops to align stakeholders on business needs, priorities and solution options
Decompose initiatives into features, producing user stories,
process maps and supporting documentation
Collaborate with UX, product and technology teams, and support the Product Owner with backlog analysis and defect triage
Skills and Experience
5+ years' experience as a Senior BA within financial services; general insurance experience desirable
Solid BA experience in digital or customer-facing environments
Proven experience working within agile delivery teams
Background in process mapping, customer journeys and workflow optimisation
Exposure to B2C platforms or retail products; insurance experience (especially CTP or motor) highly desirable
Comfortable operating in transformation or legacy uplift programs
Excellent communication, facilitation and stakeholder engagement skills
Preferred: experience delivering digital transformation initiatives within insurance, or working across mainframe/legacy environments integrated with up-to-date digital platforms
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📌 Senior Digital Business Analyst Insurance Sydney
🏢 Allura Partners
📍 Sydney
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