Location: Tom Price, WA, AU, ****
Product Support Advisor | Drive Reliability Across a CAT Fleet
Are you passionate about Caterpillar equipment, enjoy building strong customer relationships, and want to play a key role in improving fleet performance at one of WA's leading mining operations?
You have come to the right place.
WesTrac is seeking an experiencedProduct Support Advisor (PSA)to join our team supporting the Mining Equipment Maintenance operation atMarandoo, located in the Pilbara region of Western Australia.
About The Role
As a Product Support Advisor, you will work closely with maintenance and operations teams to identify continuous improvement opportunities, optimise equipment performance, and reduce operating costs.
Key Responsibilities
Provide technical support and advice across the CAT fleet
Conduct equipment inspections and reliability assessments
Support diagnostics, troubleshooting and fault-finding activities
Drive preventative maintenance and continuous improvement initiatives
Assist with planned component change-outs and warranty support
Develop strong customer relationships and provide ongoing operational support
Ensure accurate documentation and communication between stakeholders
Support frontline maintenance teams while minimising downtime
About Marandoo
Located in the heart of the Pilbara, Marandoo is a major iron ore operation offering the opportunity to work alongside a highly skilled maintenance team supporting critical mining equipment.
Roster
FIFO from Perth
8 Days On, 6 Days Off - 12-hour shifts




To be successful in this role, you will have:
Australian-recognised Mobile Plant Trade Certificate
Proven experience in a mining or field service setting
Strong diagnostic and troubleshooting capabilities across CAT equipment
Previous experience supporting large mining fleets
A proactive approach to reliability and maintenance improvement
Strong communication and customer relationship management skills
Ability to work independently and collaboratively with site teams
Why WesTrac?
Financial Benefits
Opportunity to earn referral bonuses up to $5,000 for eligible roles
Paid Parental & Secondary Carers Leave
Salary Sacrificing, Novated Leasing & Retail Discounts
Health & Wellbeing
Discounted BUPA Health Cover & Fitness Passport
Employee Assistance Program for you and your immediate family
Career Development
Award-winning training through the WesTrac Institute
Internal career progression & employee recognition opportunities
Additional Benefits
Employee Share Purchase Plan
Emergency Services & Defence Force Leave
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac we understand that identity is an intersection of many factors.
First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply.
WORK180 endorsed employer.
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📌 Product Support Advisor (Western Australia)
🏢 WesTrac Cat
📍 Western Australia